IF you try calling DLLR, they are overwhelmed with calls. If no one is available they no longer put you in queue, the recording will tell you to call again and disconnect. Read and keep every correspondence the DLLR sends you. Send the ones back that request this. I keep mine in a file.


After you are set up, the weekly process will be: a) update Maryland Workforce Exchange (once it is required) with your job searches from the previous week; 2) file your weekly claim. I do this on Sunday, my payment posts Tuesday.


It takes about 3 weeks, from your first approved payment, until you will have what you need to get paid. This includes someone approving your claim, and you’re receiving a prepaid Bank of America Debit/Credit VISA card. Payments will accrue on the card. If there was an approval delay, they will mail a check with back pay, all future payments will post to the card. 


Maryland has been making changes to their online site and also a mobile App. Decide which one works best for you. It is easier though to initially register using the website


I recommend registering on Maryland Workforce Exchange right away and set up your account. You can work on getting your resume in place and see how the site works. If you do apply for a job, you would use the Work Search Long there to document it. Eventually you will be required to submit a minimum of three (3) job applications a week to continue to receive weekly claim benefits.


When you receive the prepaid Bank of America card there will be instructions on how to register and access it. I HIGHLY RECOMMEND using the website. It is slow but the best option. The mobile App is terrible and needs a seperate account to be registered, decide for yourself. You will be able to use the card as a Visa or Debit card. You can also set up an ACH process for manual or automatic transfers. Those can take a few business days to post at your bank. 


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